Frequently asked questions (FAQ)





  • How do I post an ad?
     Posting an ad on Buy1on1.com is quick, easy and completely free! Simply click the Polish button and follow the instructions.

  • How do I edit and delete my ad?
    To edit an ad, please go to My Listings page click on the "Edit " or " Delete "  option.

  • How do I set a new password on Buy1on1.com?
    To set a new Buy1on1.com password, please log in to your account, go to the "Settings" page and enter a new password.
    If you have forgotten your Buy1on1.com password, you can:   go to the log-in page and click on the "Forgot your password

  • How long do ads stay on Buy1on1.com?
    Ads appear for 60 days, unless you delete them earlier.

  • I posted an ad but can't find it. What's wrong?
    Tip: you can keep track of your ads easily by logging in to your account and visiting your " My Listings " page!
    Your ad may not be live due to one of the following reasons:
    • It is still under review
    • It may have it violated our posting rules
    • If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.

  • Why has my ad been rejected?
    All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected.
    You can read what changes you have to make before the ad can be approved in the rejection email.

  • I'm getting contacted about an ad I didn't post. Can you help me?
     Of course. Please contact us and we will help you right away.

  • I haven't received any responses to my ad. What's wrong?
    If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.

  • How does Buy1on1.com make money?
    The basic service of selling and buying will always be free on Buy1on1.com.
    However, we are now starting to add advertising to the site, as well as paid features like ad promotions.

  • What are the rules for posting on Buy1on1.com?
     We don't allow ads that contain:
    • an item or service that is illegal in Ghana
    •  an item or service that is not located in Ghana
    •  an invalid phone number or email address
    •  an unrealistic offer
    •  offensive language
    •  offensive pictures
    •  text in the title or description that is not related to the advertised item or service
    •  pictures that do not match or clearly show the advertised item or service
    •  a non-specific item or service, e.g. a description of a company in general terms
    •  a URL link that is not relevant to the advertised item or service
    •  offers and requests for items or services in the same ad
    •  the same content as another live ad, or the same content as another ad that was posted within the last 48 hours
    •  multiple items in the same ad
    •  “work from home" jobs

  • How do I sign up for a user account on Buy1on1.com?
    Signing up for an account on Buy1on1.com is quick, easy and completely free! You can either go to the Sign up page and fill out your details, or you can create an account automatically by posting an ad.    Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.

  • How do I log in and log out of my account?
    To log in to your account, simply go to the Log in page and enter your email and account password.
    To log out of your account, simply click the "Log out" option.

  • How do I change my account details?
     To change the details on your account, log in to your account and go to your account's "Settings" page.

  • Why can't I log in to my account?
     If you are having trouble logging in to your account, please check that you have:
    Signed up for an account.
    Entered the correct email address and password on the log in page.
    If you are still having trouble accessing your account, please contact us.